Massage and Spa services are available by appointment on a daily basis. We recommend calling as far in advance as possible to ensure availability. A credit card or gift certificate is required to reserve all spa services.
When scheduling your treatments, you may request either a male or female therapist. All of our therapists are highly skilled professionals and are well trained in proper draping techniques to provide you with the utmost comfort and confidence for your massage experience. Our ability to schedule with either therapists allows us to provide you with the widest range of appointment availability. All massage and bodywork services are provided by Alabama licensed and Nationally Board Certified Massage and Bodywork Therapists. After a brief conversation concerning your specific needs, your therapist will skillfully customize the perfect treatment, blending any combination of massage techniques needed to meet your individual needs. If at any time you would like to try a new therapist, we encourage you to do so, as we have 9 of the most highly trained professional therapists in Alabama who each have a uniquely specialized technique.
*Scheduling: Please notify receptionist if you have any gift certificates or coupons when scheduling your appointment. If you were referred to or by aspecific therapist, please ask for that therapist when scheduling. New clients are encouraged to arrive 15 minutes prior to appointment in order to complete a short intake form and consult with the therapist regarding your needs and expectations for your spa services. Established clients should arrive 10 minutes prior to your scheduled appointment. Punctuality ensures that your services start on time and that you get the full benefit of your scheduled time. Arriving late for your appointment may limit the time for your session. If you are late, your session will end on time so the next client is not delayed or inconvenienced.
*Clients under the age of 18 years must be accompanied by a parent or guardian.
*As a courtesy to other guests, please maintain a quiet level of conversation.
*We ask that you respect other clients by turningn off your cell phones so everyone can indulge in their relaxing experience.
*Children are not allowed to wait for parents in lobby.
*Cancellations: We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients, the following policy for cancellations are honored: Weekend services and any services requiring special setup will require a credit card hold or prepay for reservations. Because your appointment time has been reserved especially for you, please make every effort to keep your appointment and arrive on time. We require the courtesy of a 24 hour notice when rescheduling or cancelling an appointment. Your therapist worked hard to set up your room and have supplies ready for your session. If you are unable to provide 24 hour advance notice, you will be charged 50% of the service fee. Gift certificates will be reduced to 50% of value. No-Showing for an appointment will result in forfeiture of your gift certificate if applicable, or your credit card will be charged for the full amount of the scheduled service. Future visits will require prepayment.
*No Shows: Anyone who either forgets or consciously chooses to forgo their scheduled appointment for whatever reason will be considered a "No Show". They will be charged for their missed appointment. No Shows will result in forfeiture of gift certificates if applicable. If you no show for a regular scheduled appointment, you will be required to pay for your missed appointment before rescheduling. This is missed income for your therapist who was prepared for your appointment. No exceptions.
*Late Arrivals: We regret that late arrivals wil not receive an extension of scheduled service time. If you arrive late, your session time will be adjusted accordingly in order to accomodate other appointments following yours. Depending on how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of treatment given, you will be responsible for payment of the full scheduled time, as your therapist's time and preparation should be respected. Out of respect for your therapist and other customers, please plan accordingly and arrive on time.
*Gift certificates can be purchased for any of our services or in a specific dollar amount. Gift certificates are non refundable, not valid with any other discount or offer and not redeemable for cash. Gift certificates or coupons must be presented at time of service. No-showing for a scheduled appointment will result in forfeiture of your gift certificate.
*Some gift certificates are assigned to a specific therapist. Please inform the receptionist of your gift certificate number and who it should be scheduled with when you call to schedule your service.
*There will be a $50 charge on all returned checks.
*Tipping: It is appreciated. Your therapist worked hard to set up your room and provide the ultimate relaxing atmosphere for your visit. Please leave a gratuity for a job well done. Recommended tip is from 15-20% of the service amount, however additional amounts are greatly appreciated for outstanding service. Gratuities of 20% will be added to group bookings of 4 or more.
Policies & Procedures
*Please refrain from offensive smells that may exacerbate allergic reactions for therapists and other clients. No Smoking and be mindful of lingering cigarette smoke and strong perfumes on hair and clothing.
*No Cell Phones: We ask you to respect other guests by turning off your cell phones so everyone can indulge in their relaxing experience. Thank you for your kindness and consideration of all our guests.
*No Children: We love children! But unless they have an appointment for massage therapy, please make babysitting arrangements in advance of your appointment so that you can enjoy your massage experience without any worries or disruptions. Due to insurance and safety considerations, children will not be permitted in the office without an appointment. Additionally, a parent must accompany any client under the age of 18 receiving massage therapy.
*Hygiene: In keeping with our commitment to hygiene, cleanliness and safety, we sanitize our equipment before and after each service so every client experience is performed in a safe, sanitary environment.
*Valuables: Please leave your valuables at home. We are not responsible for lost or stolen items.
*Payments Accepted: Cash, Check, Visa, Mastercard, Discover. There will be a $50 charge for all returned checks.
Prices and services are subject to change without notice.